Incident intelligence for operations teams
The same incident, for the last time.
Cadence connects to the tools you already run, surfaces the patterns hiding inside your incident noise, gives every recurring problem an owner, and reports on whether it is actually getting resolved.
The problem
Incidents are closed individually and repeat collectively.
Every tool in your stack is good at one incident. None of them are good at the seventh one. Cadence is built for the space between them.
It has happened before
The alert fires, someone recognizes it, and nobody can point to where it was written down the last three times.
Nobody owns it
A recurring problem belongs to everyone on the call and to no one on Monday. It closes, and it comes back.
You can't show the trend
Leadership asks whether things are improving. The honest answer is a feeling, because the evidence is scattered across tools.
The platform
Four things, done properly.
Cadence is not another place to file a ticket. It sits above the tools you already run and answers one question: what keeps coming back, and who is fixing it for good?
Connects to your existing tools
Cadence reads from the systems where incidents already live. Nothing to migrate, no second place for your team to remember to update.
Surfaces recurring patterns
Related incidents are grouped into the pattern underneath them, so a repeat stops looking like a new event every time it fires.
Assigns owners
Every pattern gets a named owner, not a shared inbox. The work of stopping it for good has somebody's name against it.
Reports on resolution over time
Track whether a pattern is actually going away, and show that trend to the people who ask for it.
How it works
From scattered alerts to a named owner and a trend line.
The loop runs continuously. Every new incident either joins a known pattern or starts one, and the report updates with it.
- 01Connect your toolsCadence reads incidents from the systems your team already uses.
- 02Patterns surfaceRepeats are grouped into the underlying pattern rather than logged as new events.
- 03An owner is assignedEach pattern carries a named owner responsible for closing it permanently.
- 04Resolution is reportedProgress on each pattern is tracked over time and shared with leadership.
Connections
It sits above your stack, not beside it.
Cadence connects to the tools where incidents are already being raised and worked. The pattern layer is the part that was missing.
Cadence reads from the categories of tools operations teams already run.
Illustrative of tool categories, not named integrations.
| Tools alone | With Cadence | |
|---|---|---|
| Repeat incidents are visible as a pattern | ||
| A named owner for the underlying cause | ||
| Resolution tracked over time | ||
| Works with the tools already in place | ||
| Individual incidents handled |
A description of workflow, not a vendor benchmark.
Reporting
Answer “is it getting better?” with a line, not a feeling.
Cadence reports on resolution over time, pattern by pattern. You can see which recurring problems are genuinely closing out, which are flat, and which need a different owner or a different fix.
- Per-pattern history, from first occurrence to last
- Ownership visible alongside the trend
- A view you can take into a leadership review unedited
An example of how a single recurring pattern is charted once an owner is assigned.
Illustrative figures, shown to explain the report format.
Who it’s for
Built for the people who get asked why it happened again.
Cadence is used by operations and engineering leaders at mid-sized companies, teams large enough that incidents repeat across tools, and small enough that nobody has a spare quarter to build this themselves.
Operations leaders
See where the team's time is actually going, and which recurring problems are quietly consuming it week after week.
Engineering leaders
Turn a backlog of repeat firefights into a short, owned list of underlying causes with a visible trend against each one.
The people on call
Arrive at an incident already knowing it has happened before, who owns it, and what was done about it last time.
FAQ
Questions before a demo.
Does our team have to move off the tools we use now?
No. Cadence connects to your existing tools and reads incidents from where they already are. Your team keeps working where they work today.
How is this different from our ticketing system?
A ticketing system is built around a single incident and closes it. Cadence is built around the pattern behind many incidents: it groups the repeats, gives that pattern an owner, and tracks resolution over time.
What does an owner actually own?
The recurring pattern, not the individual page. The owner is the named person accountable for whether that problem stops happening, and their progress is visible in the reporting.
Who normally brings Cadence in?
Operations and engineering leaders at mid-sized companies, usually the people who are asked in a review why a familiar problem is back.
What happens on a demo?
We walk through how Cadence connects to your tools, how patterns surface, how ownership is assigned, and what the resolution reporting looks like. Tell us about your stack when you book and we'll shape it around that.
Book a demo
Bring us the incident you keep seeing.
Tell us a little about your team and the tools you run. We’ll walk you through how Cadence connects to them, surfaces the pattern behind the repeats, assigns an owner, and reports on resolution over time.
- A walkthrough shaped around your stack
- No migration required to see it working
- Straight answers from the people who built it